Polycom Failure
A few year’s ago I bought a Polycom Communicator C100S as a portable speakerphone for my Laptop and my travels. It was great under the Microsoft XP environment, but when I upgraded to Vista I soon found that the device did not work properly. Polycom support promised new driver software by mid-2007 but it never materialised. It was not a cheap microphone, it cost over $100, so you’d expect a reasonable service level from Polycom. However, no joy, Polycom ignored the complaints from the people who purchased the device. I understand that there is now a new device CX100 that works with Windows 7, but I’m not going to give Polycom the opportunity to screw me again! Their name easily mutates to Polycon.
Guru